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FREE SHIPPING FOR ORDERS OVER $65
FREE SHIPPING FOR ORDERS OVER $65

FAQs

Your package has a missing or wrong product.

We take the necessary measures to ensure a quality delivery service, but if you notice an error upon receipt of your package, please contact the Four O'Clock Customer Experience Team so that we can rectify the situation info@fouroclock.ca.

 

Difficulty finalizing your order.

If you receive an error message related to your billing address, please make sure that the billing address you enter matches the billing address associated with your credit card.

The problem may be your browser: please make sure your browser is up to date.

Please clear your browser's cookies and cache, which should resolve any problems you are experiencing.

Your shipping address is in one of the territories not served by our shipping policy.

If this persists, please contact the Four O'Clock Customer Experience Team at info@fouroclock.ca.

 

Can I combine multiple promo codes at checkout?

You can only use one promo code per order. However, some of our promotions are applied directly to the item price or based on your order total, and do not require a promo code. Entering a promo code online will remove any other promotions you have in your cart.

 

How do I contact the Four O'Clock Customer Experience Team?

You can contact the Four O'Clock Customer Experience Team at info@fouroclock.ca

Monday to Thursday from 8am to 5pm
Friday 8am to 1pm
*Normal Eastern Time

 

What payment types do you accept?

We accept VISA, Mastercard, Amex, and Discover credit cards, VISA Debit, Apple Pay, Google Pay, and PayPal.

 

How can I track my shipment?

When your order is shipped, you will receive a shipping confirmation email with a "Track Your Package" button. You will then be redirected to the Canada Post or UPS website where you can track your package. Please allow 24 hours for the courier to update this information.

 

You can also find your tracking information on our Order Status page.

 

How do I unsubscribe from the Four O’Clock Communi’TEA?

Simply click on the unsubscribe link at the bottom of our emails.

 

You can also contact the Four O'Clock Customer Experience Team who will be able to help you with your request.

 

My order was reshipped to Four O’Clock. Why?

If your order has been returned to sender, it is likely due to an incomplete address, preventing carriers from delivering to your door. Before placing your order, please ensure that your address is complete. If so, please ensure that the apartment number is written in the appropriate place.

 

If your package has been returned to us, you will receive a refund in your original form of payment within weeks of its return to our facility. You will receive an email confirmation once this refund is processed. We ask that you place your order again.

 

How is tax calculated on my order?

The tax rate applied to your order will be the one associated with the shipping address according to the taxes in effect in the different provinces.

 

Please note that we do not charge tax on perishable products. Taxes are only charged on shipping costs.

 

Are your teas gluten-free?

All our teas are naturally gluten-free.

 

Can you remove the invoice from a package that I want to send as a gift?

Our packages never contain the invoice, only the packing slip. You will receive your invoice by email once your order is placed.

 

I received a notification that my package has been delivered, but I don't have it in my hand. What can I do?

Occasionally, a carrier may declare a package delivered before it reaches its destination. If you do not have your package within 24 hours of receiving the notification, please contact the Four O'Clock Customer Experience Team at info@fouroclock.ca with your order number and tracking number. We will open a file with the carrier to locate your package.

 

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